Refund policy

Returns & Refunds

Please inspect your order upon delivery and contact us right away if your item arrives damaged, defective, or incorrect. We’ll review the issue promptly and work to make it right.

Because our wallpaper is custom printed to order, all sales are final. We do not accept returns or issue refunds for change of mind, incorrect quantities ordered, or other reasons unrelated to damage, defect, or fulfillment error.

Color & Dye Lot Variations

Because our wallpaper is printed to order, slight color variations may occur between separate print runs. We strongly recommend ordering enough wallpaper to complete your project at one time, as additional rolls ordered separately may be produced from a different dye lot and cannot be guaranteed to match your original order exactly.

For natural materials, including grasscloth, sisal, cork, and other handcrafted wallcoverings, variations in color, texture, and weave are inherent to the material and are part of their unique character. These natural variations are not considered defects.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery so we can review your claim.

Please keep the item and its original packaging while your claim is being reviewed. We may request photographs of the product, packaging, and shipping label, along with your order information or proof of purchase.

If a return is required, our customer service team will provide a return shipping label and instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

To report an issue, please contact customerservice@sundaysocialscene.com.

Refunds

Once an authorized return is received and inspected, we’ll notify you of the status of your claim. If a refund is approved, it will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process and post the refund.